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Privacy Policy 

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 Our Commitment to Your Privacy  

Agate Networks (d.b.a Agate Mutual Telephone Cooperative Association) and its affiliates, referred to as the "Company,” prioritize your privacy and personal information. We are dedicated to protecting the information we maintain about you and want you to know how we collect and handle it.  

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Your Privacy is Not for Sale  

We do not sell or disclose your personal information to anyone, for any reason, at any time, unless: • You specifically authorize us to share your information with another company. 

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• It is required by law, or we believe disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process. 

• Disclosure is necessary to protect the safety of customers, employees, or property. 

• Publishing your name, address, and phone number in our directories, unless you have requested a non-listed or non-published telephone number. 

• It is necessary to share data with our authorized vendors, contractors, and agents, but only to the extent necessary for them to perform their work, in order for the Company to carry out certain functions in marketing and delivering services to you. 

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If we share non-personally identifiable information with non-Company entities to assess the results of a promotion or event, the information will be used in aggregate form only and will not personally identify you. Personal information you voluntarily provide when obtaining information or purchasing products is not shared for non-company purposes. This information is proprietary to the Company and is not available for use by any outside company in this personalized form. Should any changes be made in the way we use personally identifiable information, we will notify you and give you the opportunity to opt-out of such use.  

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How We Collect Information About You  

We collect information about you in several ways: 

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Application and Registration Information: We collect information when you open an account or make changes to an existing account. We may also collect information from consumer reporting agencies to verify your identity. This information may include your name, address, phone number, email address, Social Security Number (SSN), and date of birth. You can choose whether to receive company and product information, special offers, and newsletters. 

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o You may opt out of marketing messages at any time. 

o You can update your contact and personal information at any time. 

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Transaction and Experience Information: Once you have an account with us, we collect and maintain personal information about your account, including transactions, balances, and history. This helps us administer your account and provide the services you requested. 

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Third-Party Information Providers: We may collect information about you from information services and consumer report agencies to verify your identity, employment, or creditworthiness. 

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Safeguarding Your Information, Maintaining Your Trust  

We take precautions to ensure your information is protected and accessed only by authorized individuals or organizations. Companies we use for support services are contractually obligated to maintain strict confidentiality and cannot use your information for their own purposes. We restrict access to personal information by our employees and agents, who are trained to safeguard it. We maintain physical, electronic, and procedural safeguards to protect personal information.  

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Teaming Up Against Identity Theft  

Identity theft is a serious concern. We are committed to keeping your personal information safe and take the following steps to protect you: 

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• Utilizing customer identification and authentication procedures before initiating any transactions. 

• Using firewalls and encryption technology to protect personal identification on our computer systems. 

• Creating a secure transmission connection to our website. 

• Training our employees on privacy and security to properly handle your personal information. 

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You can also help protect your identity and accounts by: 

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• Keeping your login ID and password confidential when using the internet. • Keeping your security software up-to-date and turned on. 

• Shredding documents that contain personal information. 

• Regularly checking your credit report for unauthorized activity and protecting your Personal Identification Numbers (PINs) and personal data. 

If you suspect fraud or identity theft, contact us immediately at 719-764-2578 or email us at amtca@amtca.net

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